Shipping policy

Shipping Policy of Backstage Company

Thank you for choosing Backstage Company. We are dedicated to delivering our unique, made-to-order products in a timely and reliable manner. This Shipping Policy outlines the terms and conditions of our shipping process to ensure clarity and satisfaction for all our customers.

Order Processing

All orders placed with Backstage Company are processed within 24 to 48 business hours. Processing time refers to the duration it takes for your item to be crafted (since our products are made to order) and prepared for shipping from our facility to the parcel service.

Shipping Options and Delivery Times

We offer various shipping options to meet your needs. The delivery times for each shipping method are estimated as follows:

  • Standard Shipping: 3 to 7 business days from order processing.
  • Free Shipping: 3 to 7 business days from order processing.

Please note, these times are estimates and actual delivery times may vary based on your location, the efficiency of your local postal service, and other external factors.

Extended Processing Times

While we strive to maintain efficient production times, orders may occasionally take up to 15 business days to process, especially during busy periods or for orders requiring additional personalization. This duration largely depends on the specific demands of crafting your made-to-order product and your location relative to our shipping facilities.

Why We Need Processing Time

As all our products are made to order, we require sufficient time to ensure they meet our high-quality standards. This process involves fabricating, assembling, and/or printing the product specifically for each customer, which is central to our promise of delivering personalized and unique products.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This number can be used to check the status of your shipment on the website of the designated courier. We encourage you to track your order to stay updated on its delivery status.

Customer Service for Shipping Inquiries

Should there be any delays or issues with your shipment, or if you require more information at any point, please do not hesitate to contact our Customer Service team. We are available to provide updates and address any concerns regarding your order’s shipping and delivery status. Contact us via email at backstagecompanyy@gmail.com or by phone at the number provided on our website.

Contact Us

For more detailed information or specific inquiries related to our Shipping Policy, please contact us:

We are committed to ensuring that your experience with Backstage Company is smooth and enjoyable from purchase to delivery. Thank you for your patience and understanding regarding the intricacies of our made-to-order shipping process.